Today’s soft-launch of Google’s new social galaxy, Google+, raises one interesting question: Can Google, a massive, multinational, cash-rich, consumer technology company with multiple successful productivity applications and services, take its dough out of the oven and bake a social network into their bread?
Over the past year, Google has undergone some big changes. Chief Executive Eric Schmidt stepped down. Co-founder Larry Page stepped in, reshuffling the deck and tying employee bonuses to creating a successful social experience. The result seems to be a slick-looking yet potentially Wave-like confusing constellation of social “circles,” “huddles,” “hangouts,” and ”sparks” that could, theoretically, lay the foundation for new, more nuanced social networks to form. In the middle of all the reactions to today’s release, I believe it’s important to step back and ponder whether Google is focusing its efforts on the wrong problem, and in doing so, to investigate a potentially better fit that coincides with the company’s own DNA.
What made Google “Google” was its groundbreaking PageRank technology that allowed us to search the web more efficiently. Powered by a mandate to organize the world’s information online, Google trained all of us over more than a decade to tune our online search behavior to entering in keywords and symbols. As obvious as that seems today, this is not how humans as a species are wired to search for new information. Before the Internet, most “search” was conducted through offline directories and by the time-honored evolutionary tradition of asking questions. “Where would you recommend I stay on my trip to Hawaii?” “What dish did you order at that new restaurant in the hotel?” “Where can I get the best deal on that hotel?” Google has elegantly stripped down these queries and trained us to, instead, enter the following text in a search box: “Hawaii + hotel deal” or “Hawaii + restaurant + popular dish.”
Now, that might be how some geeks actually ask questions in real life, but this is not how we are wired to search. We are most accustomed to asking questions as an extension of our own curiosities. And while Google keyword search is incredibly efficient, the content it points us to is unfortunately declining in quality. There’s been enough debate about the proliferation of run-of-the-mill and high-end content farms, so I won’t beat that drum. The bottom line is that although it’s never been easier to search online, it’s getting harder and harder to find exactly what we’re looking for because there are perverse incentives to not only create, but also promote, keyword-optimized content.
The alternatives, however, don’t provide a clear path yet either. The idea of shifting search back to questions isn’t new. Ask tried it, as did Yahoo! Answers. More recently, companies like Aardvark (acquired by Google), Fluther (acquired by Twitter), Formspring, Quora, and AnyAsq are picking up where the 1.0 versions left off, each taking a slightly different tack and growing in slightly different ways. On Formspring and AnyAsq, users can invite the audience to ask them direct questions, provide answers to the ones they want to, and then remain searchable for others to peruse. On Quora, users can pose questions within topics or, if the question has already been asked, to search within the site for the answer, assuming someone has provided one. No doubt, Google and Twitter were thinking about capturing questions when they acquired the Aardvark and Fluther teams, respectively
Over the past year, Google has undergone some big changes. Chief Executive Eric Schmidt stepped down. Co-founder Larry Page stepped in, reshuffling the deck and tying employee bonuses to creating a successful social experience. The result seems to be a slick-looking yet potentially Wave-like confusing constellation of social “circles,” “huddles,” “hangouts,” and ”sparks” that could, theoretically, lay the foundation for new, more nuanced social networks to form. In the middle of all the reactions to today’s release, I believe it’s important to step back and ponder whether Google is focusing its efforts on the wrong problem, and in doing so, to investigate a potentially better fit that coincides with the company’s own DNA.
What made Google “Google” was its groundbreaking PageRank technology that allowed us to search the web more efficiently. Powered by a mandate to organize the world’s information online, Google trained all of us over more than a decade to tune our online search behavior to entering in keywords and symbols. As obvious as that seems today, this is not how humans as a species are wired to search for new information. Before the Internet, most “search” was conducted through offline directories and by the time-honored evolutionary tradition of asking questions. “Where would you recommend I stay on my trip to Hawaii?” “What dish did you order at that new restaurant in the hotel?” “Where can I get the best deal on that hotel?” Google has elegantly stripped down these queries and trained us to, instead, enter the following text in a search box: “Hawaii + hotel deal” or “Hawaii + restaurant + popular dish.”
Now, that might be how some geeks actually ask questions in real life, but this is not how we are wired to search. We are most accustomed to asking questions as an extension of our own curiosities. And while Google keyword search is incredibly efficient, the content it points us to is unfortunately declining in quality. There’s been enough debate about the proliferation of run-of-the-mill and high-end content farms, so I won’t beat that drum. The bottom line is that although it’s never been easier to search online, it’s getting harder and harder to find exactly what we’re looking for because there are perverse incentives to not only create, but also promote, keyword-optimized content.
The alternatives, however, don’t provide a clear path yet either. The idea of shifting search back to questions isn’t new. Ask tried it, as did Yahoo! Answers. More recently, companies like Aardvark (acquired by Google), Fluther (acquired by Twitter), Formspring, Quora, and AnyAsq are picking up where the 1.0 versions left off, each taking a slightly different tack and growing in slightly different ways. On Formspring and AnyAsq, users can invite the audience to ask them direct questions, provide answers to the ones they want to, and then remain searchable for others to peruse. On Quora, users can pose questions within topics or, if the question has already been asked, to search within the site for the answer, assuming someone has provided one. No doubt, Google and Twitter were thinking about capturing questions when they acquired the Aardvark and Fluther teams, respectively
0 comments:
Post a Comment